REFUNDS & CANCELLATIONS

For cancellation requests & refunds, please contact us via Instagram DM @jenniferscollectionn or email us jenniferscollectionn@gmail.com 

 CANCELLATIONS:

All Cancellations must be received no later than 48 hours after the booking is made. Any cancellation requests made after 48 hours of booking, will receive a $20 cancellation fee. Cancellation is void after an item has been posted, and you will not be entitled to a refund. 

Jennifer's Collection may cancel your booking under the following circumstances,

• The garment has been damaged by a customer prior to you
• The garment has been lost or stolen 
• It is not possible to deliver the garment to you on time, due to a late return, public holidays, postage delays or weekday bookings

In these cases, you will be contacted as soon as possible and entitled to a refund. 

 

REFUNDS:

Refunds will not be offered if a garment doesn't fit, or suit you, or if you change your mind once posted. Items are hired at your own risk. 

An issue with sizing does not qualify for a refund. If you are unsure about the size of a garment please refer to the size guide/information or contact us. Once the garment has been posted, you are not entitled to a refund. 

For try-ons, please contact us 

Refunds will not be offered if you are unhappy with the condition of the hired garment. Please refer to the Condition in the description of your selected item. If you have any questions regarding the condition of a garment please contact us. 

Please view our Terms & Conditions for more information on refunds & cancellations