DELIVERY & RETURNS

We use overnight courier with NZ Post for all postal orders. We typically send out all orders on Tuesdays or Wednesdays to ensure arrival for the weekend. 

 DELIVERY:

All postal orders must be received by Wednesday 2 p.m. to ensure arrival for the weekend. Any bookings made after this time require Saturday delivery or will be sent at your own risk, you will not be entitled to a refund. 

Once your garment has been sent, you will receive an email to the email provided when booking with the tracking number. If you do not receive an email please check your junk mail, email filters or the email provided when booking.

RETURNS:

All postal orders will arrive with a pre-paid postal bag to return back to us. If you lose this bag, you will need to replace this yourself and send us the new tracking number. This MUST be an NZ Post bag with an overnight delivery sticker ( Yellow ) 

All return items must be handed over the counter at any NZ Post, before or on the specified date by 4 p.m. Any returns made via a drop box will be charged $25 and liable to cover the cost of the next customer's booking. If your return date falls on a weekend or public holiday, please return the next working day. 

LATE RETURNS:

Late fees will be charged at $20 pre-day the garment is failed to be returned. You will also be liable to pay for the next customer's booking if the garment cannot be delivered in time. By accepting our terms and conditions, you agree to Jennifer's Collection charging these fees and you are liable to pay them. All late fees & other fees will be invoiced via the email given when booking with us. Any outstanding late fees will be sent over to a 3rd party if failed to pay on time.

To see more information on late fees & failed to return garments, please view our Terms & Conditions